The History of Rowley Agency
The Rowley Agency, Inc. was established by Joseph Rowley in 1966. It all started from a single office in Concord, NH, and now we are one of the largest independent insurance agencies in northern New England.
The Rowley Agency has offices in New Hampshire, Maine, and Vermont, and we have established a long-term presence in the communities we serve. Since 1991, when majority ownership transitioned over to Dan Church (CEO) and Gary Stevens (President), our agency has maintained consistent, steady growth and built a business on the guiding principles of care, understanding, and guidance.
Our Philosophy & Culture
The Rowley Agency prides itself on our professional work ethic, expertise in handling complex challenges, 24/7 customer care and claim service, strong personal relationships, and deep commitment to the communities we serve. All our relationships are built on honesty, integrity, and the highest level of personal service. We listen, do what we say we’ll do, and make the process easier for you.”
“Anyone can sell you insurance,” says Rowley Agency president Gary Stevens, “but it’s the personal approach, guidance, and service that we provide to each of our clients that makes our agency truly unique. We listen to you to understand your needs and then develop a customized plan that matches your personal or business insurance needs. We’re problem solvers. Our goal is to be your long-term partner in providing creative solutions that solve problems before they happen, make it easy on you if problems do occur, and reduce the overall cost of your risk.”
Core Values of the Rowley Agency
Our shared values as an agency are essential to our continued success not just professionally, but personally. The following values act as a guide in our efforts on behalf of our clients, business partners and colleagues:
Integrity – We have cultivated an environment of honesty and integrity within which we hold ourselves to the highest ethical standards. We let these standards guide us in our dealings with our clients, business partners and colleagues.
Expertise – We seek to attract and retain employees that are client-focused and committed to continuous improvement and personal growth. When necessary we will seek outside expertise and counsel to assure the optimum outcome for our clients.
Dedication – We are devoted to our clients and principles in our approach of offering innovative and cost effective solutions for our clients’ risk management programs.
Relationships – We are committed to meaningful and long-lasting relationships with our clients, business partners and colleagues. These relationships are built on integrity and Henry Ford’s philosophy of “doing the right thing even when no one is looking.”
Community – We are intimately tied to the neighborhoods and communities that we serve and live in. We play an active role by donating time and money to the charities and organizations, which are important to our community.
Dan joined The Rowley Agency in 1970. During his career at the agency, he has worked in every phase of the business with concentration on handling bond programs for contractors. In 1991, founder Joseph E. Rowley retired and Dan was named to succeed him as President. In 2004 Dan was elected as C.E.O. Prior to joining the agency, Dan spent four years in the United States Navy serving two tours in Vietnam. Dan is a 1966 graduate of The Hartford Institute with an Associate’s degree in Accounting. He is a past Chapter President of AGC of New Hampshire, and past President of New Hampshire Good Roads Association. He is a Past President of The Hundred Club of New Hampshire. He is a former Member of the Board of Directors for Primary Bank of Peterborough, New Hampshire and served on the Board of Directors of the Concord Country Club. He remains active with The National Association of Surety Bond Producers.
Gary attended the Whittemore School of Business and Economics at the University of New Hampshire. In 1980 Gary joined The Rowley Agency as an Account Executive specializing in commercial insurance. He attained the Certified Insurance Counselor designation in 1982 and the distinguished Certified Property and Casualty Underwriter designation in 1987. Gary was voted in as Partner in 1985 and elevated to President in 2004. The majority of Gary’s time is spent servicing his clients, building insurance carrier relationships and managing the agency’s account executive staff. Gary has served on numerous insurance carrier and association boards during his insurance career and has been President of the New Hampshire Good Roads Association.
Christine started her insurance career in 1976 working part time for a small agency in her hometown of Greenville, NH. Upon graduating from high school in 1978 she took a year off to decide her career path. Thirty five years later she knows she made the right decision. Christine joined The Rowley Agency in 1986 as a Commercial Lines Account Manager. The skills learned from 10 years with the Eaton Insurance Agency quickly promoted her to Commercial and Personal Lines Manager. She attained her CIC designation in 1986 followed by the CPCU designation in 1990. In 1996 she was promoted to Vice President and partner. Today the majority of her time is spent managing the agency’s staff of 50, however, delving into the complexities of insurance and handling the needs of The Rowley Agency’s clients is still her first love.
After earning a B.S. degree in Business Administration from The Whittemore School of Business and Economics at The University of New Hampshire in 1974, Mark worked for two major Insurance Companies. Mark joined The Rowley Agency in 1978 as an Account Executive. He attained his Certified Insurance Counselors designation in 1981 and in 1996 was promoted to Vice President and partner. Mark handles insurance accounts in our Commercial Property and Casualty Department including: construction, manufacturing, distribution, transportation and research and technology companies with domestic and international exposures.
Bill has been in the surety business since 1976. He joined the agency in 1985 after serving seven years as the Hartford Insurance Company’s Regional Bond Manager for the Northern New England territory. He is a 1973 graduate of Cornell University with a B.S. in Industrial and Labor Relations. He earned his CPCU designation in 1992 from the American Institute for Chartered Property and Casualty Underwriters. Bill is past President of New England Surety Association and currently serves on the Board of Directors for AGC of New Hampshire and as the Finance Committee Vice Chairman for the National Association of Surety Bond Producers. He also serves on the Board of Directors for CASA of New Hampshire. Bill was promoted to Vice President and Partner in 1996.
Rob joined The Rowley Agency, Inc. in 1993 after working for a national insurance brokerage for 9 years. Rob graduated from the University of Maine with a B.S. degree. He specializes in commercial risk, particularly hospitality and construction. Currently, Rob holds a Master Hotel Supplier designation. Rob was promoted to Vice President and Partner in 1998.
John began his insurance career immediately following graduation from college in 1974 with the General Adjustment Bureau, a fee adjusting company owned by United Airlines. In 1986 he was hired by the Rowley Agency Inc., as an account executive. He has a seasoned book of business and continues to pursue clients in energy, construction, professional liability, hospitality, resorts, and technology. John earned his CIC designation in 1988 and is pursuing the CRM designation. He is a Board member of the Maine Better Transportation Association and sits on the legislative board of the ABC of Maine. John was promoted to Vice President and Partner in 2002.
Dan is a licensed life/health agent and has been in Employee Benefits and the Insurance industry for over 20 years. A graduate of St. Anselm college with a Bachelor’s degree in Business, Dan came to The Rowley Agency, Inc. in 1997. He has been a member on several advisory boards for insurance companies and some non-profit organizations. Dan specializes in Corporate Employee Benefits assisting organizations with all aspects of their benefits for employees. A consultative approach in market analysis and then customized benefit arrangements with strong communication support is what Dan most enjoys. Dan also works with Key Executives in their pursuit of executive bonus plans, life insurance, disability income protection and long term care. Dan was promoted to Partner and Vice President in 2006.
Eric began his insurance career in 1988 working for a large, national insurance carrier in New Jersey as a claims adjuster. He then held various claims roles throughout New England on both the carrier and independent adjusting side. In 1995 Eric transitioned to commercial sales joining The Rowley Agency in 1999.
A graduate of St. Anselm College with a Bachelor’s degree, he also holds both the Associate in Claims and Certified Insurance Counselor Designations. His claims and investigation background has helped many clients over the years improve their safety culture and reduce claims. Eric specializes in assisting the commercial sector throughout New England for their insurance, risk management and safety needs. In 2015 Eric was promoted to Vice President and Partner.
Bruce joined The Rowley Agency, Inc. in 1984 as a Surety Account Executive. Prior to coming on board with Rowley he worked as a Surety Marketing Representative for a New Hampshire insurance company. Shortly after joining Rowley, he shifted his attention to the accounting and administration side of the agency business. Bruce attended Keene State College and studied Accounting at New Hampshire College. It was at New Hampshire College that Bruce earned membership in Delta Mu Delta, the National Honor Society for Business Administration. In 2015 Bruce was promoted to Treasurer and Partner.
Gary P. LaPierre has 28 years in the property and casualty insurance industry in Maine. Gary came to the Rowley Agency in 1998 after 10 years on the insurance carrier side working in underwriting and marketing for large commercial risks in New England. Gary attended the University of Maine where he attained a Business Marketing degree. Gary is a past Chairman of ABC and is also active with Associated General Contractors, Maine Better Transportation Assoc., Maine Aggregate Assoc., Hospitality & Real Estate Associations. Gary was promoted to Vice President and Partner in 2015.
We Are Assurex Global Partners
The Rowley Agency is a partner with Assurex Global, the world’s largest privately held commercial insurance, risk management, and employee benefits brokerage group. With more than $28 billion in annual premium volume and more than 600 partner offices, Assurex Global partners with prominent independent insurance agents and brokers to provide a combination of local expertise and global reach in navigating the ever-changing insurance landscape with confidence.